Sampoorna Seva 2.0: Everything You Need to Know

By Priya SinghUpdated On: 12-Apr-2023 11:23 AM

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Priya Singh |Updated On: 12-Apr-2023 11:23 AM

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3,415 Views

When you purchase a Tata MotorsVehicle, you are purchasing a universe of services that includes everything from service, roadside assistance, insurance, loyalty, and much more. You may now devote your full attention to your business while SampoornaSeva 2.0 handles the rest.

Sampoorna Seva 2.0 is totally new and improved. With 1500 Channel Partners covering 29 State Service Offices, 250+ Tata Motors Engineers, modern equipment & facilities, and 24x7 Mobile Vans can serve you. Under its Sampoorna Seva mission, the corporation provides outstanding service support across its vehicle ranges.

Tata Motors is India's largest Commercial vehicle manufacturer and the country's only full-range truck manufacturer. It offers world-class products that promise the best value for money proposition to customers across categories and is also committed to providing industry-best service support to ensure customers continue to enjoy superior fleet performance for their transport business.

So, what exactly is Sampoorna Seva 2.0? To begin with, it includes a variety of services such as regular servicing, roadside assistance, insurance, loyalty, vehicle breakdown, rewards or genuine spares, resale or warranty, and much more. Trucks, unlike personal vehicles, are utilized to run a business; the more they run, the more money the fleet operators make. As a result, Tata Motors attempts to meet all of its customers' needs by addressing every available aspect.

What do you mean by Sampoorna Seva 2.0?

Tata Motors believes in providing your company with not just world-class trucks, but also great servicing that assures uptime and smooth functioning. The all-new Sampoorna Seva 2.0 is meant to provide you peace of mind so you can focus on growth rather than maintenance.

Tata Motors' Sampoorna Seva is a comprehensive corporate care package. It begins when you purchase your vehicle and continues throughout your adventure. Sampoorna Seva 2.0 covers it all, whether it's Insurance or Breakdown, Rewards or Authentic Spares, Resale or Warranty.

Customers are served by 1500 channel partners who cover 29 state service centres, more than 250 Tata Motors engineers, modern equipment, tools, and facilities, and 24x7 mobile vans for on-the-spot service under the 2.0 project.

The Sampoorna Seva projects have crucial components that provide nearly everything the customer might possibly require. Let's take a look at each of them individually.

TATA DELIGHT

Tata Delight, which debuted in February 2011, is India's first customer loyalty program in the commercial vehicle business. Customers who buy Tata vehicles are immediately enrolled in this reward program. Loyalty points are awarded for every Rs.1,000 spent at Tata Motors Authorised Service Centres, Spare Parts Centres, and Programme Partners. Membership is valid for 5 years, and points are valid for 3 years.

This also includes an accidental death/disability benefit of up to Rs.10 lakh and an accidental hospitalisation benefit of up to Rs.50 000 for the duration of the membership. This program has around 12 lakh retail customers participating.

TATA OK

Tata Ok allows you to sell or buy used Tata Motors Commercial Vehicles. To prevent fraud, Tata motors assist customers at all stages of sourcing and purchasing, valuation, refurbishing, and sale of refurbished vehicles. This has the advantage of getting you the maximum price for your commercial vehicle. The evaluation will take place immediately outside your home. TATA OK-certified vehicles can be financed up to 80%. TATA OK certified pre-owned vehicles come with a warranty.

TATA GENUINE PARTS

Tata Genuine Parts (TGP) are designed to keep your vehicle running properly so that your business can develop more profitably each year. Tata Genuine Parts (TGP) is a division of Tata Motors that continues to supply lakhs of spare parts for Tata commercial vehicles. Tata Genuine Parts (TGP) are manufactured at world-class facilities and pass stringent quality inspections, resulting in a flawless fit, increased service life, and seamless uptime at Tata Motors’ service centres.

A distribution network that includes over 230 distribution locations and over 20,000 retail outlets, as well as five warehouses. Every Tata Genuine Parts product is designed to outperform non-genuine spare parts in terms of uptime and service life. Every part must not only be designed to exact vehicle requirements, but it must also pass multiple quality control checks.

TATA SURAKSHA

Tata Suraksha protects your vehicle with comprehensive service, ensuring that your productivity is never endangered. Tata Suraksha is an annual maintenance package that includes complete preventative and regular maintenance, as well as breakdown repairs to the vehicle's driveline, for a set charge. Presently, over 60,000 clients in India benefit from Tata Suraksha's vehicle care services. For long-term performance, you can choose 3-year contracts for SCV Cargo & Pickups.

INCLUSIONS AND PACKAGES

Platinum Plus: Complete doorstep coverage.
Platinum: Complete coverage.
Gold: Preventive maintenance + labour on other repairs.
Silver: Coverage for preventive maintenance.
Bronze: Labour.

TATA ALERT

Tata Motors' 24x7 roadside support service guarantees resolution within 24 hours for any Tata Motors commercial vehicle models under warranty, wherever in India, regardless of location. The company guarantees 30 minutes of acknowledgement time, on-site arrival within 2 hours during the day (6 am to 10 pm) and up to 4 hours at night (10 pm to 6 am). If the service is delayed, the truck owner is also compensated.

TATA KAVACH

Tata Kavach keeps your business on the route by providing the fastest possible accidental repair time. It is only available at specified workshops for vehicles insured by Tata Motors Insurance. Customers will receive daily compensation of Rs. 500 per day to compensate for the late delivery if the problem cannot be fixed within 15 days.

Vehicles requiring accident repair must report to TML-authorized Accident Special Workshops. Delay-based compensation in multiples of 24 hours after 15 days. Calls are routed and registered using the Tata Motors Insurance toll-free number 1800 209 0060.

TATA MOTORS PROLIFE

Tata Motors Prolife exchanges remanufactured engines to reduce vehicle downtime and the total cost of ownership. The advantages are that the re-manufactured aggregates line covers over 75 goods, including engine long blocks, clutches, and cabins, and are priced at 40% to 80% of the MRP of new spares. They are also warranted against re-manufacturing or material problems.

TATA ZIPPY

Tata Zippy is a time-saving repair package for all BS6 vehicles. This ensures that any fault reported via a toll-free number or at the workshop is resolved within 12 months of sale or 14 months of vehicle manufacturing, whichever comes first.

Regular workshop service problems are guaranteed to be resolved within 8 hours, while major aggregate repairs are guaranteed to be resolved within 24 hours.

In the event of a delay, all SCV Cargo & Pickup trucks are entitled to a daily compensation of Rs.500 per day for warranty vehicles reported at the workshop. After 24 hours, compensation payments commence.

WARRANTY

Tata Motors try to drive your business forward by providing a 3 Year/300,000 Km (whichever comes first) Driveline Warranty on all Yodha Pickups. Under the warranty scheme, you will receive assistance from the company's dealership and service network, which has over 1500+ touch points and a service facility every 62 kilometers across the country.

Truck ownership is considerably more than just buying a vehicle at the best price for a large or small fleet operator or even a single truck owner. The whole package that ensures the customer receives the commitment of the best product and lifetime service support is what truly influences the purchasing decision of a truck.

With decades of expertise in the domestic market, market leader Tata Motors understands this well, and the Sampoorna Seva 2.0 is developed and intended to satisfy the customers' every demand in the most efficient, rapid, and inexpensive way possible.

Since the changeover to BS6 emission standards, trucks have become more modern, with new technologies and electronic engines, making customer support even more vital in keeping the fleet functioning.

Tata Motors Sampoorna Seva plans to increase help in truck maintenance to address customer complaints and provide a hassle-free ownership experience for the all-new BS6 vehicles.